Privacy Policy

Geom Healthcare (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the information we collect from healthcare providers, hospitals, clinics, physicians, and users of our website and services. This Privacy Policy describes how we collect, use, disclose, and protect information in accordance with applicable laws, including HIPAA (where applicable), Indian data privacy rules, and industry best practices.

1. Information We Collect

a. Personal Information

We may collect personal details such as:

• Name, organization name, job title

• Email address, phone number

• Billing information and contact details

• Login information for user portals

b. Protected Health Information (PHI)

For Revenue Cycle Management and related healthcare services, we may process PHI on behalf of clients, including:

• Patient demographics

• Insurance details

• Medical codes (ICD, CPT), claims, or billing data

• Appointment and clinical documentation related to claim processing

c. Technical & Usage Data

When you visit our website or use our tools, we may collect:

• IP address

• Browser type, device info

• Website analytics

• Cookies and tracking data

2. How We Use Information

We use the collected data to:

• Deliver RCM, billing, coding, AR follow-up, and analytic services

• Improve automation, AI, BI dashboards, and reporting tools

• Communicate updates, alerts, or support information

• Maintain compliance with regulations (HIPAA, audit requirements, security standards)

• Analyze website performance and enhance user experience

3. PHI Compliance

We act as a Business Associate when handling PHI for U.S. healthcare entities.
We follow:

• HIPAA Administrative, Physical & Technical Safeguards

• Data encryption (in-transit & at-rest)

• Strict access controls & confidentiality agreements

• Role-based access and audit monitoring

• RPA/AI automations built with secure protocols and restricted environments

4. Information Sharing

We do not sell or share personal data for marketing.
Information may be shared only with:

• Authorized employees and subcontractors bound by confidentiality

• Technology partners (hosting, security, cloud services)

• Legal authorities, if required by law

• Healthcare entities with whom we have a Business Associate Agreement (BAA)

5. Data Security

We implement:

• Multi-layer encryption

• Secure servers & firewalls

• 24/7 activity monitoring

• RPA-based automated checks

• Regular vulnerability audits

• Disaster recovery & backup protocols

Despite robust measures, no system can guarantee 100% security. We strive to mitigate risk to the highest standard.

6. Data Retention

Information is retained:

• As long as required to deliver services

• As per contractual obligations

• As required by healthcare regulations (HIPAA, CMS, payer requirements)

7. Your Rights

Depending on your region, you may request:

• Access to your data

• Correction of inaccurate information

• Restriction of data processing

• Deletion of personal information (where applicable)

8. Cookies Policy

Our website may use cookies for:

• Analytics and performance tracking

• Saving user preferences

• Enhancing browsing experience

Users may disable cookies through their browser settings.

9. Third-Party Links

Our website may contain links to external sites. We do not control their privacy practices and are not responsible for their content or policies.

10. Updates to This Policy

We may update this Privacy Policy periodically. Revisions will be posted with the updated date.